VoltUp – EV Charging Stations in Luxembourg · Version 3.0 – June 2026
Volt-Up Sàrl
3 rue de Turi, L-3378 Livange, Grand Duchy of Luxembourg
www.voltup.eu
Luxembourg law – Luxembourg & Greater Region (Grand-Est, Saarland, Belgian Luxembourg)
Version 3.0 – June 2026
1.1. These Terms apply to all contractual relationships between Volt-Up Sàrl ("VoltUp") and any professional or individual client ("Client") relating to electric vehicle and plug-in hybrid charging infrastructure services in Luxembourg and the Greater Region.
1.2. These Terms apply to the following Services:
1.3. Each Service can be subscribed individually or in combination. Terms specific to each Service are set forth in Article 6 and the particular terms of the Contract.
1.4. VoltUp reserves the right to modify these Terms at any time. The applicable version is available for download on the Platform; the Terms in effect at the time of Contract signature govern the Contract for its duration.
1.5. By accepting these Terms, the Client confirms having read and understood them in their entirety, and accepts them without reservation.
2.1. The contractual relationship is governed, in order of decreasing priority, by: (i) particular terms and signed contract; (ii) accepted commercial proposal; (iii) these Terms; (iv) Terms of Use set forth in Part 2.
2.2. In case of conflict, the higher-ranking document prevails.
2.3. Any modification to a Contract shall be made by written amendment signed by duly authorized representatives of both Parties.
Intelligent Charging Station: Charging station supplied and/or supervised by VoltUp, communicating with the Platform.
Takeover Station: Already-installed station subject to takeover via VoltUp Connect (Module C).
Client: Any natural or legal person having contracted with VoltUp.
Contract: Entire contractual package binding VoltUp to the Client for one or more Services.
End User: Any person authorized to use a Station and/or the Platform.
Operation: Technical and commercial management of a charging station fleet (Modules D and E).
Supervision: Remote monitoring, control and anomaly handling via the Platform (Module B).
Platform / VoltUp Connect: Online software platform and mobile Application for managing e-mobility services.
Supervision Hours: 7:00 AM to 7:00 PM, Monday to Friday, excluding Luxembourg public holidays.
Intervention Hours: 8:00 AM to 6:00 PM, Monday to Friday, excluding Luxembourg public holidays.
Gross Breach: Substantial failure to essential obligations, not remedied within 30 days of notice.
Force Majeure: Unforeseeable and irresistible event making performance impossible (natural disasters, war, terrorism, epidemics, government decisions, major network failures, cyberattacks).
4.1. Any order is deemed firm upon signature of the Contract by both Parties and payment of the deposit provided in Article 8.
4.2. Prior to installation, a Homecheck inspects the site and verifies the suitability of the location and electrical installation.
4.3. Stations are delivered within an indicative period of 12 weeks from Contract signature. This period does not give rise to damages.
4.4. Upon receipt, the Client shall make any reservations on the delivery receipt and confirm in writing within 5 days of delivery.
4.5. The Client commits to respecting jointly planned dates and to having adequate storage space for the Stations.
5.1. After delivery, the Parties agree on an installation and functional test date that the Client commits to respect.
5.2. Delivery of the test report constitutes acceptance of the work's compliance. The Client has one month to issue, in writing, a contrary reasoned opinion.
5.3. The Client remains responsible for their electrical installation upstream of the Stations (panel, protections, CREOS power). VoltUp may condition installation on prior compliance work.
5.4. VoltUp carries out installations exclusively through qualified, trained and certified electricians. Installation deadlines communicated are indicative and do not give rise to damages.
6.1.1. VoltUp supplies, delivers, installs and commissions new Intelligent Stations after Homecheck.
6.1.2. Ownership of Stations is transferred to the Client upon full payment. Until full payment, VoltUp retains a retention of title clause.
6.1.3. The sale may be coupled with a Supervision or maintenance Module. Warranties are defined in Article 9.
6.2.1. VoltUp provides remote management of Stations via VoltUp Connect: control, supervision, firmware updates, access management, reporting and billing.
6.2.2. The scope depends on the chosen package (Starter, Advanced, Enterprise), specified in the commercial proposal.
6.2.3. Supervision applies to Stations supplied by VoltUp and to Takeover Stations whose technical compatibility has been validated.
6.2.4. Platform availability conditions, Supervision Hours and intervention deadlines are defined in Article 7.
6.3.1. Module C is intended for clients with already-installed stations without supervision, or wishing to change operators.
6.3.2. VoltUp conducts a technical compatibility audit (OCPP protocol, firmware, connectivity). This audit may be billed separately.
6.3.3. Subject to compatibility, VoltUp reconfigures, reconnects and brings Stations under supervision. Incompatible stations are offered replacement at a separate price.
6.3.4. VoltUp assumes no warranty on equipment it neither supplied nor installed. Its responsibility is limited to a best-efforts obligation regarding its services.
6.4.1. VoltUp operates, on behalf of the Client, a fleet of Stations that the Client remains owner of. Operation includes supervision, maintenance, connectivity and billing.
6.4.2. VoltUp manages direct relationships with End Users, who become VoltUp clients. The Client authorizes VoltUp to contact, register and bill End Users.
6.4.3. Financial terms are defined in the particular terms. Upon termination, the Client guarantees payment of outstanding invoices.
6.5.1. VoltUp installs and operates a fleet of new Stations remaining its exclusive property, made available to the Client. VoltUp provides supervision, maintenance and End User relations.
6.5.2. VoltUp's revenue comes from billing charging sessions and/or an agreed fee. The Client provides locations and electrical supply.
6.5.3. At expiry, the Client may purchase Stations at their agreed residual value. Purchase converts them to the Article 9.3 warranty regime.
6.6.1. Module F enables reimbursement to employees of energy charged at their home. VoltUp measures energy (kWh) and makes it available on the Platform.
6.6.2. Activation requires the Client's written request and each employee's prior written consent. It may be activated or deactivated anytime.
6.6.3. The Client freely sets the reimbursement rate per kWh. VoltUp automatically generates a monthly Reimbursement Report (PDF and Excel formats).
6.6.4. VoltUp does not validate fiscal compliance of the chosen rate and is not responsible for fiscal or social consequences. The Client alone is responsible for Luxembourg regulatory compliance.
7.1. The Platform is accessible 24/7. Clients and End Users with access may use it anytime.
7.2. Active supervision by VoltUp teams is provided during Supervision Hours (7:00 AM – 7:00 PM, Monday–Friday, excluding Luxembourg public holidays).
7.3. VoltUp undertakes best efforts to ensure Platform availability of at least 99% monthly, excluding scheduled maintenance notified 48 hours in advance.
7.4. Upon reported failure, VoltUp intervenes (remotely or on-site) within 72 business hours of report, counted during Intervention Hours (8:00 AM – 6:00 PM).
7.5. VoltUp is not responsible for unavailability caused by: Client's electrical installation; CREOS power; operator/Internet outages; third-party connectivity; damage by third parties; Force Majeure.
8.1. All amounts are in euros (EUR) excluding tax. Luxembourg VAT is added to each invoice.
8.2. Module A (Sale): 50% at signature; 40% at delivery; 10% at commissioning.
8.3. Modules E, B, Maintenance: monthly payment, by the 5th of each month. First payment due at signature.
8.4. Billable services (L2/L3 support, interventions) are billed per the tariff schedule, based on actual time and travel.
8.5. Invoices are due net 30 days. Late payment incurs interest at ECB base rate + 10% without prior notice.
8.6. Persistent non-payment beyond 60 days: VoltUp may suspend access to Services after unsuccessful notice period of 15 days.
9.1. VoltUp passes through to the Client the manufacturer's contractual warranty. VoltUp coordinates claim processing.
9.2. Stations without supervision/maintenance contract: 12 months (professional) / 24 months (individual). Any defect must be reported within 5 days.
9.3. New Stations with supervision/maintenance: warranty for the Initial Term (5 years) including part replacement/repair. Excludes intervention fees (travel, diagnosis, labor), billed per tariff.
9.4. Leased Stations owned by VoltUp (Module E): warranty for entire Contract term, labor included. Ends upon buyback; purchased Stations convert to 9.3 regime.
9.5. Takeover Stations (Module C): no material warranty. VoltUp limited to best-efforts obligation regarding diagnostic, reconfiguration and supervision.
9.6. Exclusions: non-conforming use; vandalism; Client electrical installation failure; overvoltage; non-authorized third-party intervention; Force Majeure.
10.1. Any leasing, supervision, maintenance or operation Contract is concluded for a firm Initial Term of 5 years from the functional test date.
10.2. Upon expiry, the Contract automatically renews for successive 5-year periods, unless terminated by certified mail 6 months before expiry.
10.3. During the Initial Term, the Contract may only be terminated for Force Majeure (Article 12) or Gross Breach (Article 13). No termination for convenience.
10.4. Sale-only Services (Module A): no duration; governed by Article 9 warranties.
11.1. Supervision: Supervision Hours. Interventions: Intervention Hours. L1 support included in leasing/supervision/maintenance contracts.
11.2. Intervention deadline: 72 business hours after failure report, counted during Intervention Hours.
11.3. L2/L3 support billed per time and travel, current tariff schedule, if not covered by warranty.
11.4. Out-of-hours interventions (by written request): surcharges from 50% to 200% depending on day and time.
12.1. Neither Party is liable for delay or non-performance due to Force Majeure.
12.2. The affected Party notifies the other in writing within 15 days of occurrence, specifying nature and impact.
12.3. Performance is suspended during the event. The affected Party uses all reasonable efforts to resume promptly.
12.4. If Force Majeure persists 6 months, either Party may terminate without penalty or indemnity, except for services already rendered.
13.1. Outside Force Majeure, the Contract may only be terminated for Gross Breach.
13.2. Notice by certified mail describing breaches, allowing 30 days for remedy. If unresolved, termination by second certified letter takes effect upon receipt.
13.3. Client's Gross Breach: liable for all amounts due through period end as liquidated damages. Leased Station return within 15 business days in good condition. VoltUp may claim additional damages if loss exceeds liquidated amount.
13.4. VoltUp's Gross Breach: refund of unperformed service amounts within 30 days. Client may claim direct damages.
13.5. Termination does not affect surviving clauses (intellectual property, data protection, confidentiality, jurisdiction).
14.1. VoltUp is bound by best-efforts obligation, unless express SLA applies. It employs all reasonable technical and human means without guaranteeing uninterrupted operation.
14.2. VoltUp disclaims liability for interruptions/malfunctions from: Contract non-compliance; improper/illegal use; Force Majeure; third-party events; Client or End User acts/omissions.
14.3. VoltUp is not liable for indirect or consequential damages (lost revenue, lost clientele, lost profits).
14.4. Total cumulative liability capped at sums billed for the Contract in the 6 months preceding the event.
14.5. Client alone is responsible for their electrical installation and its consequences on Stations, and End User information obligations.
15.1. Each Party obtains and maintains professional liability and operation insurance covering bodily, material and immaterial damage to third parties.
15.2. Each Party provides the other, upon request, valid insurance certificate within 15 days.
16.1. VoltUp Connect Platform, Application, features and content remain VoltUp's exclusive property. No license transfer occurs except the right of use strictly necessary for Contract performance.
16.2. Intellectual property of third-party information on the Platform remains that of the third party.
17.1. VoltUp processes Personal Data per GDPR (EU 2016/679) and Luxembourg law. VoltUp is independent processor (Platform/Application services) or subprocessor (Client-directed processing).
17.2. Processed Data: contact, identification, consumption, billing. Purposes: contract performance; customer relations; service monitoring; billing; business development; recovery and disputes.
17.3. Data shared with necessary subprocessors and Installers. VoltUp ensures GDPR compliance. No transfers outside EU without appropriate safeguards.
17.4. Rights to access, rectify, erase, restrict, object, and port, within legal and contractual limits. DPO reachable: gdpr@voltup.eu
17.5. Complaints to CNPD (https://cnpd.public.lu). Data retained as needed for Services, unless legal requirement dictates otherwise. Complete privacy policy: www.voltup.eu
18.1. Each Party maintains strict confidence of the other's business, technical and financial information, during and for 3 years after the Contract.
19.1. The Contract is intuitu personae. Neither Party may assign rights and obligations without the other's prior written consent.
19.2. VoltUp may subcontract technical services under its sole responsibility and assign the Contract without prior consent to any affiliated entity per the August 10, 1915 law on commercial corporations, provided Client notice within 30 days.
20.1. The Contract is exclusively governed by Luxembourg law.
20.2. Any dispute regarding validity, interpretation or performance shall be subject to amicable resolution. Failing that, courts of Luxembourg-Ville, Grand Duchy of Luxembourg, have exclusive jurisdiction.
20.3. Services may be performed in Luxembourg and the Greater Region. Regardless of place, the Contract is exclusively governed by Luxembourg law and subject to exclusive jurisdiction of Luxembourg-Ville courts.
Article 1. Subject Matter – These Terms of Use govern the use of VoltUp Connect Platform for managing charging points and e-mobility services. VoltUp reserves the right to modify these Terms anytime; the applicable version is available on the Platform.
Article 2. Features – The Platform is accessible 24/7. Users can update Personal Data; configure notification preferences; use ticketing service; view home charging data (Module F).
Article 3. Registration – Upon subscribing to e-mobility services, the User receives VoltUp Connect access. The User ensures their Data is correct, current and complete.
Article 4. Maintenance – The User accepts that VoltUp may perform Platform maintenance; any resulting access interruption does not constitute breach.
Article 5. User Warranties – The User confirms having adequate computing equipment and high-speed Internet, and commits not to use devices harmful to VoltUp or others. Passwords must be protected. Users promptly notify VoltUp of any fraud or unauthorized access. Users may not distribute, reproduce, publish or modify protected content without consent.
Article 6. Restrictions – Users shall not, and shall not permit third parties to: copy or create derivative works; decompile or reverse engineer; sell, lease or disclose Services; create competing products; attempt unauthorized access; abuse Services (spam, viruses, attacks); access via unapproved means or illegal use. VoltUp may disable, suspend or terminate access for violations. Users promptly notify VoltUp of unauthorized access.
Article 7. Liability – Articles 14 (Liability), 16 (Intellectual Property) and 17 (Data Protection) of Part 1 apply mutatis mutandis to Platform and Application use.
Volt-Up Sàrl
3 rue de Turi, L-3378 Livange, Grand Duchy of Luxembourg
myrequest@voltup.eu
+352 2021201